As an entrepreneur, when you first start your business you wear all the hats. You know the details of every aspect that needs to be managed and you understand your business inside out. But as you get more and more successful and your business starts to grow, you find that doing everything yourself is not only ineffective, it is not sustainable anymore.

You may have a few people helping you run your business, or you may be doing everything on your own. But if your days are getting longer and your business developing time is getting shorter, it may be a good idea to look for an Operations Manager.

How can an Operations Manager help you?

The details of the Operations Manager role will vary from business to business, but there is always one constant responsibility: this person is in charge of making sure that the business is running efficiently at the highest level of productivity in order to maximize profit.

An Operations Manager can take the day-to-day activities off your plate so you can focus on more strategic activities, like sales, new service or product development or strategic partnerships. They can also help you keep an eye on the performance of your team, making sure they perform consistently and always with the same quality of customer service.

If you want to scale your business and take it to the next level, this position is going to be integral to the stability and growth of your business.

Do I need one right now?

If any of the seven statements below is true for you, then you and your business are in dire need of an Operations Manager.

  1. You are spending too much time on administrative duties and not enough on the critical activities that keep your small business moving ahead.
  2. Your days are getting longer and things don’t seem to get done.
  3. Your sales and your business strategic development are slowing down, you are stagnating.
  4. You are focusing on tasks that are not a good use of neither your time nor skill set.
  5. You are tired, distracted, jumping from one fire to the next and making more and more mistakes.
  6. You are not checking the progress of your employees, and you don’t have time to train them or give them feedback.
  7. You hate managing operations and probably someone else can do it better than you.

Should I hire or promote?

Depending on your business and the people currently in your team, you may want to consider the possibility of promoting someone internally, instead of hiring someone new. If you decide to go in this direction, make sure you are doing it for the right reasons. Only promote someone if they meet the criteria below:

  • They have the right skill set, potential and attitude to grow into the new position
  • They show a high level of commitment to make your business succeed
  • They know the business and what it takes to make it succeed
  • They understand the business plan and your strategic goals

Onboarding and training a new candidate may be time-consuming. Your best bet is always to try and promote internally, but if no one in your team meets the criteria, you’d still be better off bringing someone new on board.

What should I look for?

Regardless whether you decide to hire or promote, you need to make sure that the person taking on the role of Operations Manager has what it takes to succeed and help you take your business to the next level. The Operations Manager not only should have the right technical skills, but also the necessary soft-skills to manage and lead your team.  Here’s what to look for to hire the perfect candidate:

  • Work ethics (not that they need to conform to any standard, but it definitely should match yours)
  • Strong communication skills
  • Ability to motivate others
  • Analytical thinking
  • Ability to show confidence and credibility
  • Experienced managing people
  • Organizational skills
  • Willingness to help others succeed
  • Passion for their work
  • Commitment

On top of the above soft skills, you may need to hire someone with the right technical skills as well

  • Knowledge of your industry or market space
  • Proficiency with different business tools

Just remember that it is a lot easier and faster to train someone in technical skills than to change their habits and attitudes. So hire for attitude and train for hard-skills.

Are you ready to bring on board your new Operations Manager?


Are you looking to revamp your operations? Or perhaps you run a successful business, but you know that without you in the center it couldn’t function? You may want to check our latest initiative: GliderPath Business Manager is the only tool for small business owners that allows you to truly scale and grow your business while reducing its reliance on you!


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